Quality as a Service
Uncompromising Quality Assurance Solutions for Contact Centers
BeyondQA combines skilled Quality Assurance Evaluators with incredible human knowledge to manage your business
Skilled QA Evaluators Meeting Quality Standards
Our team of expert QA Evaluators are skilled in delivering QA services to ensure the underlined quality standards are met at every step during the customer journey.
Highly Scalable QaaS to Meet Project Requirements
Handling multiple projects at a time with changing requirements and timelines? With dedicated QaaS from BeyondQA, scale your business as you need. Adjust your QA resources with a flexible structure to meet dynamic requirements.
Get Deeper into the Conversation for Clarity
Customers reach out to contact centers for a reason. With QaaS, our expert team will analyze every conversation, both voice and non-voice processes like email and chat, for quality and create a Scorecard. Quality Evaluators assessing the conversation ensure value addition with audit, calibration and scoring.
Deliver Consistent Customer Experience
QaaS call monitoring is pivotal for running call centers successfully. QA specialists monitor operations to deliver positive customer experience consistently.
Mitigate Risks with a Proactive Approach
Take a proactive approach to identify and address potential problems before they impact your business. Reduce expensive downtime with corrective quality assurance.
Customized Scorecards and Key Performance Metrics
Don’t have Quality Scorecard? BeyondQA gives you customized scorecards according to the requirement. Define Key Performance Metrics to analyze key areas of improvement to deliver expected results.
Why Outsource QaaS to BeyondQA?
Independent
perspective that eliminates
bias from the QA process
Highly experienced
QA experts determining
performance opportunities
performance opportunities
Skilled and calibrated
agents for greater focus and
cost-effective solutions
cost-effective solutions
Data and analytics
extracted to deliver customized reports weekly
Weekly calibration
with clients for perfect scoring
alignment
alignment
Fully transparent
and client accessible
platform
platform
Quick Insight
BeyondQA Speech Analytics can go beyond analyzing words and detect acoustic features in customer conversations.
How we are helping
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PandaDoc
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
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