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Call Center Artificial Intelligence Software
for Conversational Insights

BeyondQA’s Conversational Intelligence turns everyday interactions into deep insight, revealing intent, emotion,
and opportunities hidden between the lines.
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Drive Sharper Decisions with Conversational AI in Call Center

Intent

Intent Recognition Engine

Understand why customers reach out—automatically surface intent patterns across thousands of voice and chat interactions.
call center quality assurance software
call center quality assurance software
Sentiment

Sentiment Mapping

Detect emotional shifts like frustration, confusion, satisfaction—and coach agents to respond with empathy.

Conversation Outcome Tracking

Know what worked and what didn’t by linking conversations to outcomes like resolution, escalation, or repeat contact.

Agent-Customer Dynamics

Uncover how agents and customers interact—who talks more, who interrupts, and how affects success.
call center quality assurance software

Insight That Powers Performance

Conversational Intelligence helps teams move beyond scripts and transcripts. It reveals how customers feel, what they want, and how agents respond.
With this layer of emotional and behavioral insight, you can drive better outcomes, coach smarter, and deliver service that
connects—at every touchpoint, in every conversation.

Call Center Artificial Intelligence Software

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More Than Data. Real Dialogue Insight.

When you understand intent and emotion—you don’t just manage conversations, you master them.
Tusted by

QA Built on Customer Success

Canada’s QA Utilities Sector

Feedback is made easier by the platform’s user-friendly design. Supervisors are alerted upon acknowledgement, and agents receive updates instantly. Because of its clear structure, data is simple to understand and act upon. Functionality and efficiency make it highly recommended.

Team Lead, Canada, QA Utilities Sector

Philippine BPO Sector

Customer success is the foundation of QA.

Performance reviews run more smoothly thanks to coaching forms and call recording. We can readily access transcripts and track calls by lead ID. Evaluation provides a structured, trustworthy basis by covering important metrics like greeting, script adherence, active listening, muting, and pace.

Quality Manager, Philippines, Logistics Sector

BeyondQA Innovation in Action

Revolutionize Your Contact Center QA with AI

Beyond QA transforms quality assurance for contact centers, moving beyond traditional methods that suffer from small sample sizes and limited insights. By combining Human Intelligence with Artificial Intelligence, Beyond QA provides insights from 100% of interactions, automates quality monitoring, and strengthens compliance.
40X

Increase Agent Rebuttals

55X

Improve Compliance Tracking

23X

Enhance QA Efficiency

30X

Reduce Operational Costs

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call center quality assurance software

Our Resources

AI-powered evaluation that scales quality without compromising accuracy.

Automate up to 80% of QA tasks, track team performance, and improve compliance—faster, smarter, better.
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Frequently Asked Questions

What is Conversational Intelligence in BeyondQA?
It’s the AI-driven ability to interpret sentiment, intent, and interaction dynamics from real customer conversations.
How is this different from call analytics?
Conversational Intelligence goes beyond what was said—focusing on how it was said and why it matters.
Can it help with agent coaching?
Absolutely. It identifies coaching opportunities based on how agents respond to emotion, and key intent signals.
Does it work for chat and email too?
Yes. BeyondQA analyzes voice, chat, and email—so you get consistent insight across every communication channel.