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Speech Analytics for Call Centers,
Powered by AI

BeyondQA turns every spoken word into powerful data—helping you understand what your customers truly mean and uncover actionable insights.
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Improve Continuously with Our Call Center Speech Analytics Software

Transcription

High-Fidelity Transcription

Convert recorded or ongoing monitored calls into accurate, structured transcripts using AI-powered speech analytics.
call center quality assurance software
call center quality assurance software
Sentiment Analysis

Emotion & Sentiment Detection

Analyze word choice, pace, and vocal cues to uncover stress, satisfaction, or frustration across every customer conversation.

Keyword & Intent Tracking

Quickly identify critical topics like cancellations or compliance breaches using customizable keyword flags.

Trend Discovery Engine

Surface evolving customer pain points, agent behavior shifts, and product feedback using AI-driven conversational analysis.
call center quality assurance software

BeyondQA: Turning Voice Data into CX Intelligence

BeyondQA extracts deep context, emotion, and emerging themes from conversations. This empowers teams with near-instant insights into
customer sentiment, service quality, and compliance. You can act faster, coach smarter, and deliver consistent brand experiences.

Speech Analytics for Call Centers, Powered by AI

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Smarter Speech Analytics to Hear More Than Words

BeyondQA bridges the gap between what was said and what should happen next—at speed, scale, and with precision.
Tusted by

QA Built on Customer Success

Canada’s QA Utilities Sector

Feedback is made easier by the platform’s user-friendly design. Supervisors are alerted upon acknowledgement, and agents receive updates instantly. Because of its clear structure, data is simple to understand and act upon. Functionality and efficiency make it highly recommended.

Team Lead, Canada, QA Utilities Sector

Philippine BPO Sector

Customer success is the foundation of QA.

Performance reviews run more smoothly thanks to coaching forms and call recording. We can readily access transcripts and track calls by lead ID. Evaluation provides a structured, trustworthy basis by covering important metrics like greeting, script adherence, active listening, muting, and pace.

Quality Manager, Philippines, Logistics Sector

BeyondQA Innovation in Action

Revolutionize Your Contact Center QA with AI

Beyond QA transforms quality assurance for contact centers, moving beyond traditional methods that suffer from small sample sizes and limited insights. By combining Human Intelligence with Artificial Intelligence, Beyond QA provides insights from 100% of interactions, automates quality monitoring, and strengthens compliance.
40X

Increase Agent Rebuttals

55X

Improve Compliance Tracking

23X

Enhance QA Efficiency

30X

Reduce Operational Costs

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call center quality assurance software

Our Resources

AI-powered evaluation that scales quality without compromising accuracy.

Automate up to 80% of QA tasks, track team performance, and improve compliance—faster, smarter, better.
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Frequently Asked Questions

What is speech analytics in BeyondQA?
It’s AI-driven conversation analysis that transcribes speech, detects sentiment, identifies key phrases, and reveals trends from customer interactions.
Can BeyondQA detect emotions in speech?
Yes. BeyondQA identifies vocal indicators like frustration, delight, hesitation, or urgency—helping you understand the emotional context of interactions.
Is speech analytics available only after calls?
No. BeyondQA supports both post-call analysis and monitored call insights depending on your needs.
Can I track sensitive terms and compliance triggers?
Absolutely. You can configure keyword flags to auto-detect risky phrases, policy violations, and escalation triggers across all monitored conversations.