Superior Customer Experience with BeyondQA
Contact centers handle an unprecedented number of interactions with greater expectations than before. With BeyondQA, you are equipped to analyze agent-customer interactions in real-time to understand why people are calling. Based on findings, you can create personalization strategies and retention methodologies.
Take Control of your QA Process
Quality Assurance is complicated. BeyondQA is built with a purpose to help evaluate agent performance using customizable scorecards to monitor processes. Using the platform, you can ensure that your agents adhere to customer experience best practices.
Ensure customer experience optimization at every touchpoint. Agents should be aware of the customer’s journey, their position, and personalize the course of action. BeyondQA integrates with the leading CRMs to ensure you can handle every channel and deliver the data required for exceptional CX.
To resolve problems efficiently, you should be able to tap into the root cause to identify issues with the QA system. Together, conversational analytics and scorecards pinpoint process failures, system malfunctions, knowledge gaps, and related underlying causes.
Information is only useful when utilized effectively. BeyondQA offers in-depth reports to give you relevant and accurate information to facilitate data-driven decision making. Likewise, agent dashboard offers greater transparency while improving morale, performance, and overall CX.
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