by Beyondqa | Jan 2, 2025 | Artificial Intelligence
With customer expectations for faster, personalized, and more accurate service higher than ever, the contact center landscape is evolving rapidly. A lot of technologies and solutions are being introduced in the BPO industry to enhance operational efficiency. Automated...
by Beyondqa | Nov 12, 2024 | Contact center, Artificial Intelligence
Over the past decade, call centers have realized the need to keep their hotlines available 24/7 to improve customer experience and satisfaction. To do this, they introduced AI-based chatbots. However, the robotic, machine-like responses weren’t well received by...
by Beyondqa | Jul 25, 2023 | Artificial Intelligence
In today’s fast-paced and ever-evolving business landscape, contact centers play a crucial role in providing essential customer support and facilitating meaningful interactions between businesses and their clients. It serves as a centralized hub where customers...
