Agent Engagement

Maximize Call Center Efficiency with Call Center Performance Management Software

Elevate agent performance and customer satisfaction effortlessly with our advanced call center performance management software.
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call center performance management software
call center performance management software
Targeted Calibration to Benchmark Scores
Calibration designed to benchmark scores by bringing together Quality Managers to review and share QA scores. Our cutting-edge call center performance management software ensures accuracy within the QA process and allows users to record multiple scores to identify disparity in the perception of performances.
Data-Driven Reports for Accurate Performance Analysis 
Maximize call center efficiency with our cutting-edge call center performance management software. Generate different types of reports and analyze the overall performance of agents. Get detailed insight into individual performance for accurate analysis.
contact center performance management software
contact center performance management software
Leverage Analytics for Trend Analysis and Reporting 
Manage agent performance effectively through powerful analytics with call center performance management solutions. It facilitates deep-dive reporting and trend analysis to deliver precise metrics.
Custom Reporting and Analytics to fit specific industry needs 
Custom reporting enhances call center performance management solutions by offering personalized reporting options. It’s a swift alternative to the 35 pre-designed reporting templates found in the Analytics section, accessible to Global Admins, Team Admins, Group Admins, and Advanced Supervisors.
contact center performance management software
How we are helping

Afreen Fatima

Metergy, Canada

BeyondQA is an exceptional platform with a user-friendly design that simplifies the process of updating feedback. Agents can immediately access feedback, and supervisors receive a notification once the agent has accepted it. The data is presented clearly and is easy to interpret. As a supervisor, I highly recommend BeyondQA for its ease of use, functionality, and efficiency.

Sandy Esperanza

TPV360, Philippines

Calls are recorded, and coaching forms are available, which helps us guide performance improvement. We can track calls by lead ID with a quick search—no need to manually enter call details. Transcriptions are provided, and we can filter by month, week, or a custom date range, making it easier to track performance. BeyondQA provides scores on key areas such as greetings, out of scripts, pronunciation, active listening, muting, voice modulation, pace, and auto-fails. These criteria serve as a strong foundation.

Quick Insight

Supercharge your call center with our cutting-edge performance management software. Leverage unparalleled efficiency, streamline operations, and drive exceptional results.
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